"I don't make eye contact with the horse, because that is threatening from someone the horse has never worked with before.
Second, I make sure I am relaxed. I calm myself down and when I am relaxed, then I begin.
I ignore the horse and pay attention to the foot I'm working on.
The horse senses that I am relaxed and going about my work, and that's when the horse relaxes and ignores me."
A witness from Randy, a quiet affectionate Farrier in Holmes County Ohio.
When he's done, he uses a shoe nail to post his bill on the door and moves on to the next farm.
Don't we humans know these truths about ourselves as well?